A maintenance emergency is defined as a total loss of heat/AC when outside air temperature is less than 50 or more than 80 degrees, loss of water, water/plumbing emergency, electrical emergency, and an unsecured property due to an attempted break-in. For after-hours emergency maintenance requests, please call (844) 427-2792. Our offices are closed evenings and weekends. Emergency requests entered online will not be received until the following business day.
Prior to contacting us please attempt to troubleshoot based on the subjects below. If a vendor is dispatched and we find that one of the troubleshooting options would have corrected the problem, you will be charged for the service call.
Click the dropdown arrow next to the topic you'd like to troubleshoot. You will find instructions and videos to help you resolve your repair. Check out our Blog for even more troubleshooting videos.
Electric: Turn off the breaker to the unit, open the panel on side of unit and press resent button, then flip breaker back on. If the unit resets, you will be able to hear it turn back on. Water should take approximately 45 minutes to heat. Request service if unit doesn’t reset.
Gas: Check to make sure the pilot light is lit. If not, call gas company for assistance. Do NOT attempt to light the pilot light yourself.